FAQ
Downloads & Access
How do I get my files after purchase? Your download link appears automatically right after checkout. You'll also get an email with the same link — check your spam/promotions folder if you don't see it within a few minutes. Creating an account at checkout also saves every purchase to your "My Downloads" page, so you can grab your files again anytime.
How do I redownload my files? Log into your account (use the same email you checked out with) and open "My Downloads." Every pack you've purchased will be listed there, ready to download again — no time limit.
My download seems corrupted or won't open This is almost always an unzip issue, not a bad file. Try re-downloading and unzipping again, and make sure you're using your device's built-in unzip tool (or 7-Zip/WinRAR on PC). If a file name has a stray period and underscore at the start (e.g. ._filename), just delete that prefix and it'll open normally.
File Formats & Software
What format are the templates in? Every template comes as a high-resolution PNG, built and tested natively in Procreate. If you're a Procreate user, they'll drop straight into your library ready to recolor and edit.
Do I need Procreate to use these? No — the PNGs work in any software that supports PNG editing: Photoshop, Affinity, Clip Studio Paint, and similar apps. Procreate is just where they're designed and tested first.
Do you offer vector (Illustrator) files? Yes, vector files are available for Illustrator users who prefer working in .ai format. If you're not using Illustrator, stick with the PNG files.
How do I edit the templates? In Procreate, each garment is set up so you can recolor, layer graphics, and adjust details using Procreate's standard layer tools — no special plugins needed. If you're new to Procreate, there are plenty of free tutorials on layers and clipping masks that will get you comfortable in minutes.
Product & Pack Questions
What's the difference between the Starter Pack, individual garment packs, and the Deluxe Pack?
- Starter Pack — a mini sample across all garment types (hoodies, tops, pants), fewer templates per garment.
- Hoodie / Shirt / Pants Pack — 30+ templates fully dedicated to one garment type.
- Deluxe Pack — everything: 50+ templates across all garments, plus the Tech Pack Template included free. It also works out cheaper than buying the individual packs separately.
Do I get the Tech Pack Template with every pack? It's included free with the Deluxe Pack. It's also available to purchase separately if you've bought an individual garment pack instead.
Licensing & Usage
Can I sell products I design using these templates? Yes. You can use the templates to design garments, tech packs, and mockups for your own brand or a client's, and sell whatever you create with them — that's exactly what they're for.
Can I resell, share, or redistribute the template files themselves? No. The license covers using the templates to create your own designs — it doesn't allow reselling, redistributing, or sharing the raw template files (edited or not), or uploading them anywhere they could be redistributed. Full terms are in the License Agreement included with your download.
Manufacturing & Tech Packs
How do I send my designs to a manufacturer? Manufacturers generally want three things: a complete tech pack with all measurements and construction notes, a clean flat sketch of the full garment, and separate high-resolution files for any individual graphics or prints with their exact placement noted. Export everything as PNG or PDF at high resolution — if a graphic looks pixelated once exported, increase its size or resolution in Procreate before sending it over.
Payments & Refunds
What currency are prices shown in? All prices are listed in USD. If you're checking out from outside the US, your bank or card provider will convert it to your local currency automatically at checkout.
Do you offer refunds? Because these are digital products delivered instantly, all sales are final once the files have been downloaded — except where required by law.
Still have a question? Reach out anytime at hello@byapexstudios.com.